Privacy Policy

Joby Young SEO (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and protect your personal data when you visit www.jobyyoungseo.com or contact us for SEO services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller responsible for your personal data is Joby Young SEO, a sole trader based in the United Kingdom. If you have any questions about this policy or how your data is handled, please contact us at info@jobyyoungseo.com.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: first name, last name, company or clinic name
• Contact data: email address, telephone number, website URL
• Communications data: messages you send us via the contact form or email
• Technical data: IP address, browser type, pages visited, time on site (collected via Google Analytics/Google Tag Manager)
• Marketing preferences: your preferences in receiving marketing from us

We do not collect any special categories of sensitive personal data (such as health data) about you.

3. How We Collect Your Data

Directly from you

When you complete our contact form, send us an email, or communicate with us by phone or social media.

Automatically

When you visit our website, we may automatically collect technical data about your device and browsing behaviour using cookies and similar technologies (see Section 8 on Cookies).

Third parties

We may receive data from analytics providers such as Google, and from social media platforms where you have interacted with our content.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide SEO services you have requested
• To manage our business relationship with you, including sending proposals, invoices, and service updates
• To improve our website and services through analytics
• To comply with legal obligations
• To send you relevant marketing communications, where you have given consent or where we have a legitimate interest (you can opt out at any time)

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: where processing is necessary to deliver the services you have requested
• Legitimate interests: to run and promote our business in a way that does not override your rights
• Legal obligation: where we are required by law to process your data
• Consent: where you have explicitly given us permission (e.g. for marketing emails)

6. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of third parties only where necessary:

• Service providers: tools used to operate our website and services (e.g. Web3Forms for contact form submissions, Google Analytics for website analytics, Google Tag Manager)
• Professional advisers: accountants, lawyers, or insurers where required
• Legal authorities: if required by law or to protect our legal rights

All third-party service providers are required to process your data in compliance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 2 years. Client data is retained for 6 years following the end of our commercial relationship, in line with HMRC requirements.

8. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. We use:

• Strictly necessary cookies: essential for the website to function correctly
• Analytics cookies: Google Analytics cookies that help us understand how visitors use our site. These cookies collect data in an anonymised form.
• Marketing cookies: used via Google Tag Manager to help us measure the effectiveness of our marketing

You can control and/or delete cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data where there is no compelling reason for us to continue processing it
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes
• Rights related to automated decision-making: we do not use automated decision-making or profiling

To exercise any of these rights, please contact us at info@jobyyoungseo.com. We will respond within 30 days.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Access to personal data is limited to those who have a business need to know.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the date of last update. Please review this page periodically to stay informed about how we protect your data.

13. Contact & Complaints

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@jobyyoungseo.com
Website: www.jobyyoungseo.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.